It is recommended to refrain from purchasing this product due to persistent issues with battery backup and overheating. Additionally, the service center has been unresponsive in addressing these concerns and does not offer an exchange policy within a reasonable timeframe for dissatisfied customers.
And as per your words your device have issues with battery backup & overheating it is maybe due to long usase of 5g or maybe there's some application or pup ( potentially unwanted programs) running in the background
And sadly these things can't be verified online
So please visit service centere again & ask them to re check your device Hope it helps
As per your concern, we would request you to please share your contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
