S23 Ultra heating issue or battery drain issue

[karansingh382]

I have been using S23 Ultra for almost a year. And this phone, I don't know why, is draining a lot of battery. And also it heats up a lot. Samsung, I don't know why, is not fixing this. What is the reason behind this that Samsung is not able to optimize it? Despite being such a big company, they are not even listening to their customers. I want and I hope that Samsung finds a solution as soon as possible.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[karansingh382]

I have done it, but nothing has happened. Only a reply has come that we are working. But nothing has happened. From the last month, they have just been misleading like this.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

8. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[ankitmon]

Why do you have an issue with your phone's heat? It's a machine. It has a gpu and a cpu. It will heat up. But if it's heating up for no reason then it's probably hardware issue or samsung background tracking of mic and usage pattern is to blame. Lately my S23 ultra has been consuming more than 18 percent battery overnight. I have changed the battery twice so battery is brand new

[karansingh382]

You are right that this is a machine. But it is such a machine which cannot manage heat at all. Because its software probably becomes so heavy for the phone that even in watching normal YouTube, Instagram videos, it gets quite hot. Those are mid-range smartphones, Whether they are of any brand, They don't get too hot even when running YouTube, Instagram or Facebook. I showed this thing at the service center too. He said that this problem normally occurs in these devices, They do get a little hot. Now, the thing is, the hotter this phone gets, due to which, the motherboard or display problems will definitely come. So my question was why Samsung is not able to manage the heat properly, so that the battery will drain less and the phone will also work well. The user will get a good experience. I think you must have understood now.

[Ragulk-007]

1. Update your software.
2. Reduce screen brightness.
3. Adjust display refresh rate to standard mode.
4. Turn off connectivity.
Disable Wi-Fi, GPS, and Bluetooth when not in use.
5. Turn off AOD.


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Accept as a solution .

[Ragulk-007]

1Remove third party apps
or
Put in deep sleeping which apps not in regular usage.
2. Uninstall extra apps
3. Battery optimization.
4. Closed all background applications



If you like this solution.
Please
Accept as a solution .