Original topic:

S23 Ultra- Error :Unable Make Calls from Phone Dialer while on WhatsApp call

(Topic created on: 05-25-2025 02:39 PM)
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mmgayan
Active Level 3
Options
Galaxy S

image


Post update to UI 7.0 if on a WhatsApp call from Secure folder unable to make calls from Phone Dialer, error screen shot attached for ref.
Samsung Support also unable to resolve, 
Any solution pls,

 


4 Comments
vinayshah
Expert Level 1
Galaxy S
May be Work profile has these limitations. Also, kindly hide numbers from the image. It's not good to reveal numbers on the open platform.
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mmgayan
Active Level 3
Galaxy S
Thanks, even after doing factory reset issue not resolved with no work profile,
Before the update everything was fine
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine, So we would request you kindly contact the respective helpline to make sure there is no issue from their end.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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mmgayan
Active Level 3
Galaxy S
pls find the error report, contacted helpline but no solution received, 1748242255894.jpg
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