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04-03-2024 03:49 PM (Last edited 04-03-2024 04:15 PM ) in
Galaxy S- Mark as New
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04-03-2024 04:17 PM in
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04-03-2024 04:34 PM in
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04-03-2024 04:40 PM in
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04-03-2024 04:53 PM in
Galaxy SThis ui is as worst as touchwiz ui
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04-03-2024 05:07 PM in
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04-03-2024 06:03 PM in
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04-03-2024 08:10 PM in
Galaxy SDear Samsung Support Team,
I am writing to express my disappointment regarding the recent update to the 6.1 UI on my Samsung device. Since the update, I have noticed a significant downgrade in the camera quality, which has greatly affected my overall user experience. Photos that were once crisp and vibrant now appear dull and lack detail, making it difficult to capture memorable moments with the same clarity as before.
Additionally, I have observed a noticeable decrease in the speed of battery charging since the update. The slow charging process has become inconvenient, especially during times when I rely on my device for extended periods without access to a power source.
As a loyal Samsung customer, I have always appreciated the company's commitment to delivering high-quality products and services. However, the recent changes with the 6.1 UI have left me feeling dissatisfied and frustrated.
I kindly request that Samsung address these issues promptly through a software update or any other means necessary to restore the previous camera quality and improve battery charging efficiency. Your attention to this matter would be greatly appreciated.
Thank you for your time and attention to this matter.
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04-03-2024 08:35 PM in
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04-03-2024 08:59 PM in
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04-04-2024 09:37 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issues. However, we are taking your valuable feedback regarding Camera and AOD.
Galaxy device fingerprint issue: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/
Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...
Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.
Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Kindly check if ''Multiple applications'' are running in the background of the device.
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.
Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
Galaxy device Camera issue: Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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