S23 Greenline after OneUI7 Update

[Vaisakh1]

Got a green line after a One UI 7 update. I communicated with chat support and visited a service center to verify that there is no physical damage. They won't provide a free screen replacement, as per Samsung, the S23 series is not having this green line issue, according to their knowledge. I came here to check and could see many with the same issue. They are offering free replacement for the S22 series but not the S23 series as there are no reports yet.🤔

[Vaisakh1]

I think we should have a forum just to see how many users are affected by the same issue. And if it's big enough, Samsung may include the S23 series in their free screen replacement list.

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply first you must get job card from Samsung service center there is no policy for samsung they just tell reason to avoid free replacement try

[Vaisakh1]

I even emailed servicehead.in@samsung.com.

They said free replacements are currently available for the S21 and S22 series only. According to them, there haven't been many issues reported for the S23 series.

[mysticccc]

I got a green line on my S23 costing me 70k, and the service center is asking me 9000 bucks for repair. There is not even a single scratch on my phone. I am very disappointed and will never purchase a Samsung again.

[Vaisakh1]

Same here even mailed to service head india, No use .

[kevinjhaveri]

I gpt a green line too on my S23 and i got i raised an escalated case with samsumg service support but they have denied me free screen replacement. Really disappointed

[Vaisakh1]

Same here even mailed to service head india, No use .

[kevinjhaveri]

Did you try factory reset? I am thinking of trying that after i take my phone backup