S23 4k 60fps video crashes on youtube

[WoloWizard]

I recently bought s23 and been happy with it until I watched a 4k video on youtube. I always watch 4k 60fps videos on phone and also have a high speed broadband.

The video suddenly crashes after some minutes. It doesn't crash on any other resolutions. One diagnostics I've performed is that I disabled adaptive display (120Hz) and switched to standard 60Hz, the issue did not occur.

Any help regarding this is highly appreciated. Should I reach support and/or replace the phone?

[Devv_007]

Have you cleared the cache/data of YT app?

And It could be the problem with app cuz im using youtube revanced and its working fine for me.

[WoloWizard]

Yes, I tried clearing cache/data, still didn't work for me. Do you also have S23? Can you try on normal youtube app once?

[ShivaIsMySoul]

At times high speed broadbands have speed throttle issues. I'm a S22 user and my phone to struggles to run in 4g. But in 5g I don't have any issues of playing 4k 60fps videos. Even it smoothly plays 8k videos without crash.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[krypton]

Same problem youtube crashing while watching 4k HRD,

[_GSJ]

Yes me too facing the same issue with my S23 in both wifi and 5G.
I keep my phones performance profile in light mode and in 60Hz.
Is this the problem that causing the issue?