Original topic:

S22Ultra update problem , display green color

(Topic created on: 07-02-2024 04:42 PM)
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vinesh3300
Active Level 3
Options
Galaxy S
I am writing to bring to your attention an urgent issue I am experiencing with my Samsung S22 Ultra, which I purchased approximately one year ago. Since yesterday, I have noticed a significant problem with the display of my phone. The screen has suddenly turned predominantly green in color, rendering it extremely difficult to use the device properly. I wish to emphasize that there has been no physical damage to the phone whatsoever, as it has been meticulously cared for and maintained. Upon researching the issue, I have found instances where such display abnormalities have occurred following software updates This leads me to believe that the recent software update may have triggered this problem.
3 Comments
Pkumar28
Active Level 6
Galaxy S
Get your display replaced obviously by paying certain amount coz free replacement period is also over. No other option left
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Anish190600
Beginner Level 2
Galaxy S
Please it is my humble request please make sure your customer are satisfied with your product. After software update there aremany complaint coming regarding display problems. Please try to fullfill your customer request by replacing display for their respected smart phone. If their cell phone is in warrenty its ok ... but if they are out of warrenty period they should'nt be charged unless and untill service centre don't find any evidance of physical damage or any other default done by customers. 
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