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12-14-2023 08:17 PM in
Galaxy S- Mark as New
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12-14-2023 11:16 PM in
Galaxy SFor your charging concerns, i suggest you disable the super fast charging, check if just fast charging works, if neither of them works, its always recommended to restart the phone in safe mode and check if it is working.
Finally, if all of the above fails, you can factory data reset your phone or visit a service center for assistance
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12-18-2023 11:57 AM in
Galaxy SWe extend our sincere apologies for any inconvenience you may have encountered. Regarding the issue that you are facing with whatsApp and Instagram, please try to clear cache the applications by the following steps:
Settings
Applications
WhatsApp/ Instagram
Storage
Clear cache
If the issue still persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.
Regarding the super fast charging, The first step is to make sure the fast charging option is enabled
➊ Go to "Settings", then tap "Battery and device care"
➋ Tap “Battery”
➌ Tap “More battery settings”
➍ Tap the switch to activate "Fast charging", "Super fast charging" or "Fast wireless charging"
Next, make sure you use a suitable adapter and cable
Different types of chargers have varied power outputs. For optimal performance, we recommend using a Samsung authorized fast charging adapter.
Adaptive Fast Charging
- Samsung chargers that support 9V-1.67A (15W) power output show the ‘Adaptive Fast Charging’ text with a charging icon
Super Fast Charging
- Samsung chargers that support 9V-2.77A (25W), 15V-3A (45W), or 20V-2.25A (45W) power outputs show the ‘Super Fast Charging’ text with a charging icon
Note:
Samsung does not guarantee the compatibility of third-party chargers.
Follow these steps if your fast wireless charging is not working
For optimal performance, use a Samsung authorized fast wireless charging pad and/or the in-box adapter.
- Fast Charging 1.0 needs the adapter which supports above 15W power (max 9W charging power)
- Fast Charging 2.0 needs the adapter which supports above 25W power (max 15W charging power)
Some models may only work with the in-box adapter. For more information, please check the enclosed manual or the samsung.com product information when purchasing your device.
Note:
Samsung does not guarantee the compatibility of third-party chargers.
For faster charging times, charge the battery while the device or the screen is turned off.
For your reference, please visit the link below:
https://www.samsung.com/ae/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...
Please make sure that the port is clean as well. If the issue persist, please visit the service center. To find the closest service center to you, please follow this link: https://www.samsung.com/ae/support/service-center/
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12-26-2023 10:43 AM in
Galaxy SThank you for getting back to me , I tried all these steps and none of them worked , so I decided to take it the dealer and they found the issue and solve it under the warranty 🙂. That's for the charging issue.
Regarding the apps after clearing cash everything worked smoothly without any issues
