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2 weeks ago in
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2 weeks ago (Last edited 2 weeks ago ) in
Galaxy S1. *General slowdown*: The phone's overall performance has decreased.
2. *Camera issues*: The camera app is malfunctioning or producing poor quality images.
3. *Lock screen issues*: You're unable to access the lock screen, and the power button is unresponsive.
To address these concerns, I recommend the following steps:
*Basic Troubleshooting*
1. *Boot in safe mode*: Restart your device in safe mode to isolate if any third-party apps are causing the issues.
2. *Clear cache and data*: Clear the cache and data of the Camera app and other resource-intensive apps.
3. *Disable recently installed apps*: If you've installed any new apps recently, try disabling them to see if they're causing the issues.
*Advanced Troubleshooting*
1. *Perform a factory reset*: This will restore your device to its factory settings, which might resolve the issues. *Please note that this will erase all data on your device, so make sure to back up your important files and data before proceeding.*
2. *Use the Samsung Members app*: The Samsung Members app has a built-in diagnostic tool that can scan for issues and provide recommendations.
3. *Contact Samsung support*: Reach out to Samsung support for further assistance, as they may be able to provide more specific guidance or repair options.
*Additional Tips*
1. *Keep your device's software up-to-date*: Ensure you're running the latest software, as updates often include bug fixes and performance improvements.
2. *Monitor your device's performance*: Keep an eye on your device's performance, and if you notice any further issues, don't hesitate to reach out to Samsung support.
I hope these steps help you resolve the issues with your Samsung Galaxy S22 Ultra. If you have any further questions or concerns, please don't hesitate to ask. There are many experts here.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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2 weeks ago in
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2 weeks ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, regarding the camera issue. We are sorry that you feel this way. Samsung always aims to provide the best experience to our customers. we would request you to kindly perform the following steps to resolve your issue.
● Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
● Clear camera application data: Apps>Camera>Storage>Clear Data
● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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2 weeks ago in
Galaxy SStill the same issue with the camera app
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