Original topic:

S22 ultra android 16 upgrade issues

(Topic created on: a month ago)
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Rony2701
Active Level 1
Options
Galaxy S
After s22 ultra android 16 and one ui 8 upgrade the jio5g network not working, and fingerprint recognition is not working either, why do samsung does these worthless upgrade i know its planned obsolence but a customer is suffering
9 Comments
VEDSOLANKI
Active Level 4
Galaxy S
Kab se isshu ho raha he
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Rony2701
Active Level 1
Galaxy S
From booting after the new upgrade
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Dr_Cellophane
Active Level 7
Galaxy S
Seriously, an update that bricks your 5G and makes your fingerprint scanner go on strike? That's not "planned obsolescence," that's just Samsung throwing a tiny, expensive brick at their loyal customers and going, "Oopsie! Guess you need the S25 Ultra now!"
It's like they have a whole team dedicated to making sure the old phone is just barely annoying enough to make you open your wallet again. "Let's keep the screen perfect, but disable the two things people use literally all day." Genius! Absolute, frustrating, gotta-slam-my-phone-on-the-desk, infuriating genius.
Good luck with your shiny, slow 4G brick that only your thumb is allowed to open... when it feels like it. You've been Samsung-ed! 🤦‍♀️💸
goodthings
Expert Level 5
Galaxy S
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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BiRdMaN
Expert Level 5
Galaxy S
ScAMSUNG wants us to change our phones every 2-3 years
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YOUR_EX
Expert Level 5
Galaxy S
Dear, I have One possible solution is to adjust your network settings. Go to Settings > Connections > Mobile networks > Network mode and set it to 5G/LTE/3G/2G (auto connect). Resetting your network settings (Settings > General Management > Reset > Reset network settings) has also worked for some users. 


If your Galaxy S22 Ultra's fingerprint sensor has issues after a software update, the problem is likely related to software or biometric data rather than a hardware failure

Software updates can sometimes affect how a device reads your biometric data. 

Navigate to Settings > Biometrics and security > Fingerprints.Delete your existing fingerprints.Tap Add fingerprint and carefully re-register your fingerprints, covering the sensor from multiple angles to ensure an accurate scan. Some users report success by registering the same finger twice. 

If u find this is helpful Click on the three dots of my replies right corner nd accept the solution 😊
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

2. Galaxy device fingerprint issue: ● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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Rony2701
Active Level 1
Galaxy S
Log file already shared
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