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Galaxy S- Mark as New
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a month ago in
Galaxy SIt's like they have a whole team dedicated to making sure the old phone is just barely annoying enough to make you open your wallet again. "Let's keep the screen perfect, but disable the two things people use literally all day." Genius! Absolute, frustrating, gotta-slam-my-phone-on-the-desk, infuriating genius.
Good luck with your shiny, slow 4G brick that only your thumb is allowed to open... when it feels like it. You've been Samsung-ed! 🤦♀️💸
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Galaxy SIf your Galaxy S22 Ultra's fingerprint sensor has issues after a software update, the problem is likely related to software or biometric data rather than a hardware failure
Software updates can sometimes affect how a device reads your biometric data.
Navigate to Settings > Biometrics and security > Fingerprints.Delete your existing fingerprints.Tap Add fingerprint and carefully re-register your fingerprints, covering the sensor from multiple angles to ensure an accurate scan. Some users report success by registering the same finger twice.
If u find this is helpful Click on the three dots of my replies right corner nd accept the solution 😊
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a month ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
2. Galaxy device fingerprint issue: ● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.
● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.
● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.
● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.
● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.
● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.
● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
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a month ago in
Galaxy S
