I'm facing a serious issue with my Samsung Galaxy S22 plus.
While I'm actively using the phone - like scrolling Facebook, chatting on WhatsApp, or browsing the internet - the screen suddenly turns off and locks by itself. It's not a full shutdown or restart; it behaves as if I manually pressed the power button, even though I didn't.
This happens frequently, multiple times a day, and it's making the phone extremely difficult to use. I have already:Updated the software to the latest version
Performed a full factory reset
Disabled power saving mode and gesture settings
Checked the device using Samsung Members diagnostics (no issues found)
Send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Also go to service center for check and resolves this issue. Thanks.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.
