Original topic:

S22 keep restarting issue after one ui update

(Topic created on: Tuesday)
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harshkoshta
Active Level 3
Options
Galaxy S
My s22 keep restarting after one one ui update 
Its almost a week maybe we are expreience this
Still there is no comment from samsung

S22 is flagship still getting no communication from anyone 

Idk, samsung know , or intensionally given this so people buy new mobile

Its frustating , and i cant trust samsung in daily life, like after buy things when its timr to pay upi, its restarts. And some times keep restarting.

I have 6 year old vivo mobile, its running fine, its not flagship but has now more trust than s22, because it do what we expect

--
Now what should be solution 
1. Already tried factory reset ans cache wipe, still getting issue 
2. Triend updateing all app after one ui 8, still issue 
3. Tri3nd sending log files too, many times to support still issue

I want to know how to fix and how many days still need to struggle

We need date so we will get prepare accordingly, because daily life is affecting.


4 Comments
harshkoshta
Active Level 3
Galaxy S
Restarting every 2 min
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goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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