Original topic:

S22 getting freeze and restarting on loop after ui 6.1 update August security

(Topic created on: 11-22-2024 07:10 AM)
114 Views
raphub
Active Level 1
Options
Galaxy S
My s22 is getting freeze and restarting on loop. It then started in safe mode still ui stops responding and asking for closing system process.
I am unable to use my phone and had to factory reset but problem still persists. 
#samsung should look into this on priority as I am not the only one facing this issue.
14 Comments
Yash2523
Active Level 2
Galaxy S
I had the same issue with my S22. I went to the service center and they changed the software multiple times. But the issue still happens. I contacted the customer care but they said it's chargeable as out of warranty.
They also mentioned that I was the first one to report such an issue so they cannot confirm that this issue was due to the software update. Samsung has to take responsibility and provide us an patch update with bug fixes that actually solves my problem otherwise they have to take responsibility and change the motherboard without taking a single penny from my side as it was purely due to their software update which immediately caused my phone to crash.
Yash2523
Active Level 2
Galaxy S
I had the same issue with my S22. I went to the service center and they changed the software multiple times. But the issue still happens. I contacted the customer care but they said it's chargeable as out of warranty.
They also mentioned that I was the first one to report such an issue so they cannot confirm that this issue was due to the software update. Samsung has to take responsibility and provide us an patch update with bug fixes that actually solves my problem otherwise they have to take responsibility and change the motherboard without taking a single penny from my side as it was purely due to their software update which immediately caused my phone to crash.
SohamL
Active Level 3
Galaxy S
Dear Samsung Team,

I’m writing to share my frustration with the recent One UI 6.1 update on my Galaxy S22 Plus. Since updating, my phone frequently freezes, lags, and restarts on its own, making it difficult to use. As a loyal Samsung customer, I expected better quality control, especially for such a crucial update on a flagship device.

I urge you to investigate these issues and release a stable fix soon to restore performance.

Thank you for your attention.

https://r2.community.samsung.com/t5/Galaxy-S/S22-plus-is-unusable-after-6-1-update/td-p/17479704?src...
SamadKaliwala
Active Level 1
Galaxy S

I am having the same issue. What's the status of everyone's phone now?

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Bhuvan2792
Active Level 1
Galaxy S
What's resolution for this ?
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