Original topic:

S22 Ultra display green line

(Topic created on: 11-09-2023 02:28 PM)
1527 Views
Shinan_as
Beginner Level 5
Options
Galaxy S
Green line showing in my phone randomly phone screen after last security patch please let me know if anyone faced same issue

image


17 Comments
Hasan_D
Active Level 5
Galaxy S
This is a serious issue earlier it happened for me in s20 plus, samsung denied to replace it even though the issue was from samsung as i got it from update.
Ghostrider117
Active Level 3
Galaxy S
Take them to court they will fix it for free it's their stupid software fault not ours
Ghostrider117
Active Level 3
Galaxy S
Take it to service center and tell them to replace screen for free
If they refuse take them to court
Mohankumar55
Beginner Level 2
Galaxy S
I'm having same issue with S 22 ultra.
This happend after upgrade when phone ran out of warranty.
Samsung support is useless.
They are asking to change display and pay around 22k.
I woul switch to apple products
goodthings
Expert Level 5
Galaxy S
My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.
Gautam3k
Active Level 3
Galaxy S

i already did the same and waiting for the replacement as the service center is very slow..

goodthings
Expert Level 5
Galaxy S
My dear go to service center and remind them. Thanks.
Gautam3k
Active Level 3
Galaxy S

It's a long story but I'll explain here, so 4 weeks ago my S22 ulta got the exact same problem as Shinan_as  green line on the screen which is random and not always there.  i posted a reply on this thread on another thread on the same green line issue.

then someone replied to go through the Samsung customer care executive through the smart switch and inform them of my problem. so i did and also contacted the Samsung support team to verify about free replacement. so they confirmed that free screen replacement till 31 December. but i had to go to another state for a few days so once I came back I went to my nearest Samsung service center on 13th December and i told them about the issue also provided the video and screenshot of this green line issue and informed them that I contacted WhatsApp Samsung support that providing free screen replacement till 31 December. so i they checked on the system for parts available/in stock with them and said yes parts are there and can be replaced screen in 1 day. they told me to back up and bring it tomorrow morning 14th Dec. so i did and handed over the device on 14th Dec and mentioned that please do it in one day as i don't have another spare mobile to use. they said yes it would be done by 6:30 pm and would give me a call to pick up.  i waited but i did not receive the call so i went on the 15th of December morning and asked what happened they said its still not approved. so they can't replaced till they get approval. so i said i didn't have another spare mobile to use and they told me you could use your mobile till we gets approval i took the mobile and i was very disappointed by their promise of replacement in 1 day. so i have the mobile with me and i am not restoring apps just using WhatsApp and calling. Now i am left with waiting...

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goodthings
Expert Level 5
Galaxy S
My dear immediately go to service center and deposit it's for free replacement of display. Also again a complaint to Samsung customer support with jobsheet. Thanks.