Original topic:

S22 Ultra Video Reconding Problem when (AUTO FPS Option turn ON) at (FHD60) Only

(Topic created on: 11-13-2022 10:06 PM)
282 Views
Roshan5
Expert Level 2
Options
Galaxy S
Whenever i Shoot Videos at FHD60 and (AUTO FPS) is ON and if i change Lenses,  Zoom Level, during Video Shoot i can't see any Problem during Reconding but when i watch Video, there is Some Serious Problem in Video, Video Useless. 

If i Turn OFF AUTO FPS option at FHD60 then no Issue. But Lowlight Performance Decrease without AUTO FPS. 

If i Shoot Video on FHD30 with AUTO FPS option ON then No Issue. 

Problem Happening only when i Shoot Video at FHD60 and AUTO FPS Option ON.

Yesterday Visited Samsung Service Center they Update my Phone but Problem Not Solved.

Please Find Sample Video after Update by Service center 



image


image


image


5 Comments
Galaxy S
Bro shoot video in 30fps it will solve your problem.
0 Likes
Roshan5
Expert Level 2
Galaxy S
Temporary I have Switched to FHD30 But Problem should be solved at FHD60 with AUTO FPS option ON.

At FHD30 Video Smoothness Decrease. But Details Increased.
Galaxy S
Yes may it will solve in future update.
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Roshan5
Expert Level 2
Galaxy S
Already Send Error Report
0 Likes