S22 Ultra Pink Line Issue After Software Update

[SiyaramYadav]

I am along-time Samsung user and currently using a Samsung Galaxy S22 Ultra (SM-S908E) purchasedin October 2022. The device is in excellent condition withno physical damage, scratches, or drops.

After installing the officialSamsung software update on 9 February 2025, apurple line appeared across the display after theupdate. The phone hadno fall, no impact, and no water exposure, so the issue clearly appearedafter the update.

It is important to mention that within the first year of purchase, the same phone had acomplete white screen failure, and the Samsung authorised service centre replaced the displayfree of cost at that time. This shows that this unit already had a display-related issue earlier. 2display failures on the samepremium phone is amanufacturing quality issue, notwear andtear.

I understand that Samsung has already acknowledged green/purple line display issues on S22 Ultra and has providedfree screen replacement for many users under agoodwill programme, even when the device is out of warranty. I am a original user with purchase invoice.

However, when I visited the authorised service centre now, I was asked to pay around ₹22,000, saying the phone is “too old". It wasabove 3 Years.” This was disappointing because:

• The issue appeared after anofficial Samsung update

• The phone hasno physical damage

• This device already had aprevious display failure history

• It was only4 months extra

I respectfully request Samsung to review my case and approve agoodwill screen replacement, considering the circumstances and the known display issue on this model.

I can provideinvoice, IMEI, previous repair record, and photos/videos of the issue if required.

I hope Samsung will support aloyal customer and resolve this issue.

Thank you, 

With Regards,

From Mangalore, Karnataka

@Samsungindia

@Samsungmoderator

@Samsung

[ram_ram]

Samsung don't help it's customers better go for other mobile which gives warranty for display for green line problem

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[SiyaramYadav]

Dear Sir/Madam,

I have completed all the steps advised by Samsung Customer Care, including visiting the authorized Samsung Service Center for inspection of my device.

However, the service center informed me that since the device is slightly older than three years, Samsung is unable to offer a screen replacement under a goodwill policy. They have instead quoted an amount of approximately ₹22,000 plus applicable service charges for replacing the display.

I respectfully request Samsung to kindly reconsider my case. The issue appeared after the software update and the device has been maintained in excellent condition with no physical damage, scratches, or drops. As a long-time Samsung customer, I have always trusted the quality and reliability of Samsung products.

Considering the circumstances and the known instances where display issues occur after updates, I humbly request Samsung to extend a one-time goodwill support for repllcement of screen.

Your kind consideration will greatly reinforce my trust in Samsung’s commitment to customer satisfaction. I look forward to a positive resolution.

I have updated to the latest security update of One UI 8.0, I factory resetted it, nothing worked. Please see to it.

Thank you for your time and support.

Sincerely,
Siyaram Yadav

[SushR]

that moderator is bot or stupid? how can he just randomly copy-paste any response like that? he didn't even read your problem...the solution given by him is REALLY not required in this case.

[suhi0]

Please raise a complaint on national consumer helpline. This is a major issue with most of the samsung devices https://services.india.gov.in/service/detail/register-a-consumer-complaint-with-national-consumer-he...