Hi everyone, I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:
• My fully functional display was returned damaged. They are asking charges for motherboard replacement.
• Despite my efforts, including escalating to Samsung head office and CEO, they refused to acknowledge their mistakes.
Evidence I Have: Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.
Call recordings where I got direct assurance from Samsung VOC Team Lead where he clearly mentioned if anything happens to customer's device due to any software/technical issues then it's company's problem and company will bear the cost of repair irrespective of warranty status.
I had sent a legal notice to which they have responded in a dismissive attitude trying to say we don't care and are trying to hide behind their warranty policy. Probably they don't know the laws of Consumer Protection Act,2019.
If you’ve faced similar issues: • Let’s collaborate to hold Samsung accountable. • Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.
This isn't just about getting our devices fixed. It's about setting a precedent to ensure Samsung takes responsibility for its defective updates and unethical practices.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
Sir I am with you I am facing black dot and green line issue in my s22 ultra and my display don't even have a single scratch and there service center and costumer care executive said that my display is damaged by myself and not giving me a replacement
