We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Step1: Navigate to apps screen and tap on Settings. Note: You can also access settings from the notification panel. Step2: Tap on Lock screen. Step3: Tap on Screen lock type. Step4: Tap on PIN. Step5: Enter the PIN you want to set. Note: Remember this PIN. If you forget it, you will need to reset your phone and all data will be erased. Step6: Tap on Continue. Step7: Enter the PIN again to confirm it. Step8: Tap on OK. Step9: Your phone is now secure with a PIN lock.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
