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06-28-2025 01:15 AM in
Galaxy S- Mark as New
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06-28-2025 01:20 AM in
Galaxy SRestart your phone first. (Yes, simple—but often effective after an update.)
Then toggle Bluetooth OFF > wait 10 sec > ON again.
2. Forget and Re-Pair Devices
Go to Settings > Connections > Bluetooth
Tap each previously connected device and choose Forget
Try to pair again fresh.
3. Reset Network Settings
⚠️ This is the most effective step and safe to do. It resets Wi-Fi, mobile, and Bluetooth settings.
Go to:
Settings > General management > Reset > Reset network settings
Confirm and reboot your phone.
Try pairing Bluetooth again.
4. Wipe Cache Partition (Highly Recommended After Updates)
This clears leftover system junk that can break Bluetooth.
1. Turn off your phone.
2. Press and hold Volume Up + Power until the Samsung logo appears.
3. Use volume buttons to navigate to "Wipe cache partition", then press Power to confirm.
4. Select Yes, then reboot.
🔄 This won’t delete personal data and often fixes post-update bugs.
5. Boot into Safe Mode
This helps check if a third-party app is interfering.
Press and hold Power > Tap and hold Power Off > Choose Safe Mode
In Safe Mode, try turning on Bluetooth and connecting.
If it works, the issue is caused by a third-party app (e.g., antivirus, battery saver, etc.)
6. Try Developer Option Tweaks (Advanced)
Go to Settings > About phone > Software information > Tap "Build number" 7 times to enable Developer Mode
Now go to Settings > Developer options and:
Toggle Bluetooth AVRCP version to 1.4 or 1.6
Toggle Turn off Bluetooth A2DP hardware offload
Reboot and test Bluetooth again.
7. Wait for Next Patch or Roll Back (if desperate)
If none of the above work:
Report the bug in the Samsung Members app (this helps push fixes faster).
Samsung sometimes fixes this in the next patch, so watch for updates.
If you're tech-savvy: you can downgrade firmware using Odin, but it's risky and voids warranty unless done carefully.
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06-28-2025 01:21 AM in
Galaxy STap the 3 dots on my reply and select "Accept Solution." Thank you 😊
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06-28-2025 01:18 PM in
Galaxy S- Mark as New
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06-28-2025 01:19 PM in
Galaxy S- Mark as New
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06-30-2025 03:24 PM in
Galaxy SDear Samsung member,
Greetings from Samsung customer support.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Reset app preferences: Settings > Apps > More option > Reset App Preferences.
● Kindly try to connect your device with "other devices" and check.
● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
● The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
● Reset settings: Settings>General Management>Reset> Reset all settings to their default.
● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support

