Original topic:

S21fe photo editor not working properly

(Topic created on: 04-26-2024 08:17 PM)
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Sobin
Active Level 3
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Galaxy S
On my s21fefe, photo editor is not opening for some photos while its working fine for other photos.

I already cleared cache and data from both editor app, and gallery the issue still exists. 

Anyone facing the same issue
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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