S21FE

[infinity4u]

Samsung s21fe is becoming worst day by day. The battery is degrading not giving more as compared to previous months. If we did any software update then the green line issue occurs. Samsung is good reputed company. Why they are not optimizing the updates according to hardware of the phone. They are providing FOC screen replacement one time. Which means after 1st time FOC screen replacement, if due to software update I got again any green line means they will not provide FOC screen replacement again. Which is the worst part. Being a reputed brand why they are doing like this I don't know. One plus is providing lifetime free screen replacement. Samsung should also give life time if green line occurred due to software issue without physical and water damage. Please understand Samsung. No one will trust you if you keep doing like this.

[TechieUS]

https://r2.community.samsung.com/t5/Galaxy-S/Best-reply-for-Green-Line-ISSUE/td-p/18149874?src=Share...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.

Additionally, we are taking your valuable feedback regarding the line issue display policy into consideration.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your battery drainage concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

10. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[infinity4u]

Please take strong action on display line issues and provide life time screen replacement in case of no physical and water damage. Also provide some instructions to customers that how they should take care in order to avoid display line problems.