S21FE SD888 - Wi-Fi Connection issue post Nov'24 Security patch

[SolankiRahul]

Dear @Samsung Support Team,

Post updating Nov'24 Security Patch, I have started observing a wired issue with Wi-Fi connectivity. 

The Wi-Fi gets connected, and I'm able to use the data from Wi-Fi as well, however the setting page shows as "Wi-Fi connected Without Internet".

This is causing an issue while performing the Wi-Fi test in Samsung Members app diagnostic.

[goodthings]

Kindly reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[SolankiRahul]

Let me try that and get back to you...

[goodthings]

Your's most welcome.

[SolankiRahul]

I tried .. but it is not working.. and now my watch Bluetooth connection is also giving me trouble..

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode,reset Bluetooth and wifi settings also go to wifi settings and click on intelligent wifi then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[ABL2021SGFan]

But it isn't about Members, it's about the settings page...

[ABL2021SGFan]

You don't need to scan the WiFi connection, if you can access internet from WiFi, relax and chill out... just forget about it and act as if it doesn't bother you.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly check with the other device to which you have connected through wi-fi, and check whether the internet in working properly or not on that other device.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support