S21 ultra Data issue

[raviaga]

I have been using S21 Ultra For around 150 days now. The phone is good, we love it. The major issue which I have seen is of Mobile data. The mobile data suddenly stops completely. Here is the poc for reference 

The mobile data get stuck like this and this happens frequently. I have to toggle flight mode and again to get internet back.

 The mobile data works well but this issue is too frequecnt and completely ruins the user experience. If you need a stable Internet connection then this is a big trouble.

 I have used same Sim and network in Galaxy Note 20 and FE but haven't face thiis issue. I have done, Network settings reset, changed sim and even did hard reset but this issue is always there. I have talked to customer care multiple times but they arent able to sovle this. This issue also remains in SAFE MODE. There is something which Samsung needs to fix. I have seen others users complaining for the same. This issue might be OF LTE /4G Receiver but 3g working fine but I haven't witnessed this in Other phones. 

 I don't know if I will get solution for this or not but if you are buying S21 Ultra do note you might also get this issue. Also I am open to any suggestions which you might have for this issue apart from the things whi I have already mentioned. We tried to visit all from our end. Last and final is switch to IPhone. Thank you Samsung u have care about your premium customer. 

[Samsung21plus]

We can give a device to the samsung service center for checking, then only replacement is possible..

[SushantR]

I had submitted the device, nothing happened. They don't accept it to be a phone issue but mislead by saying that this issue is that of service provider (in my case Jio). Samsung needs to immediately wake up to reality and accept the defect with the device and recall the defective phones. The only question is how can we all talk to Samsung in common manner. They won't do anything unless we act together.

[Samsung21plus]

They must read our comments in Samsung member app.

[SushantR]

S21 Ultra is now an old phone for them. They somehow want to sell this defective phone and get rid of its stocks. They must very well be knowing about this issue, however they have chosen not to do anything about it or issue any update or replace the phones. Had they bothered enough about our comments and posts on Samsung Members they would have owned up responsibility and either issued software update or in case of hardware being defective should have responsibly recalled the phone back and refund our amounts. They don't seem bothered.

[Roshan5]

I am facing same Problem in S21 Ultra

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[raviaga]

Dear Samsung we have tried all this since 2months. What just u people send it is routine trouble shooting for network issue. We request somebody from Samsung senior technical person should study our issue and guide us. Already we have sent error reports.... Logs report....

[Abhishekanand]

An update is live now!
Kindly inform us after you install it about any fixes?

[SarthakPatnaik]

Still facing internet issues.All settings are set to default after update.
Internet gets disconnected time and again.
Any update from other samsung S21 ultra users exynos version?

[rajesh999455]

my husband bought s 21 ultra November  2021, priorly he used MI10..Besides  all the advantage ,  mobile data in this phone was working at a speed of  2G while he is still connected LTE .. very poor connectivity issue is faced only in this specific model, price of this model totally unworthy, unrelaible and seem to be fraudulent.. make arragements to foresee the issue  and