Original topic:

S21 ultra Data issue

(Topic created on: 12-29-2021 07:44 PM)
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raviaga
Active Level 3
Options
Galaxy S
I have been using S21 Ultra For around 150 days now. The phone is good, we love it. The major issue which I have seen is of Mobile data. The mobile data suddenly stops completely. Here is the poc for reference 

image

The mobile data get stuck like this and this happens frequently. I have to toggle flight mode and again to get internet back.
 
 The mobile data works well but this issue is too frequecnt and completely ruins the user experience. If you need a stable Internet connection then this is a big trouble.
 
 I have used same Sim and network in Galaxy Note 20 and FE but haven't face thiis issue. I have done, Network settings reset, changed sim and even did hard reset but this issue is always there. I have talked to customer care multiple times but they arent able to sovle this. This issue also remains in SAFE MODE. There is something which Samsung needs to fix. I have seen others users complaining for the same. This issue might be OF LTE /4G Receiver but 3g working fine but I haven't witnessed this in Other phones. 
 
 I don't know if I will get solution for this or not but if you are buying S21 Ultra do note you might also get this issue. Also I am open to any suggestions which you might have for this issue apart from the things whi I have already mentioned. We tried to visit all from our end. Last and final is switch to IPhone. Thank you Samsung u have care about your premium customer. 
52 Comments
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query regarding network issues on your device and apologize for the same.

 

We would like to inform you that there is an update available for your device (G998BXXU3BUKG)

Request you to kindly update your phone and check if the issue still persists.

Incase it does, please let us know here.

 

We would try our best to resolve your issue.

 

 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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raviaga
Active Level 3
Galaxy S
Thank you for your care but sorry to say problem persist. As I yesterday night took update and installed it. Since morning we are checking but still Data connection issue remains same. Its abruptly stops working and one thing we observed its working good with single sim then dual sim. Plz do something. Thank you
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raviaga
Active Level 3
Galaxy S
Dear Samsung yesterday we updated and new problem started. We kept 1st sim data on but 2nd sim data deduction msg we are receiving.Enquired to service provider BSNL but they are saying it's Mobile hand set issue. Plz anybody having solution....???
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