We acknowledge your query and apologize for the same. Please follow the bellow mentioned steps
The clear cache memory of a particular application: Tap on Settings> Tap on Apps > Now pick the app > Tap on Storage> Tap on Clear Cache.
Reinstall the App Step 1. To uninstall Apps on Android devices, go to Settings > Apps. Step 2. Select an issued app > tap on Uninstall. Step 3. Go to the Google Play Store and reinstall the App again.
In case the issue still occurs. kindly register your concern in the Samsung Members app Path:Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
