S21 fe white line on display after software update.

[SMuser21]

Hey everyone, My S21 fe was running on last year's one ui 6.0 . I had the one ui 6.1 downloaded but I did not update it as I saw posts of green line last year around this time. 

Every day around 6 am I would recieve a popup of install update notification which I couldn't turn off. 

So today I decided to install it and turn off auto download. 

Just a few minutes through the update (around 66% installation) a white line gradually appeared . (I have a video evidence provided below)

After update

This phone is close to being used for 3 years and I don't have the original bill.

Their replacement policy requires an invoice . I don't know what will happen.

I am going to the service center soon and will try to provide an update.

Can somebody share their experiences

The video :

Trimmed to the line part 

(as the original video was 1.5gb)

If I don't know whether this evidence will be useful or not in front of their so called polices.

#s21fe #greenline #whiteline #softwareupdate 

[MVR7]

Same thing to me also

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[ram_ram]

Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try I got free replacement for my s22 mobile. If you got free replacement from Samsung service center please inform it will be helpful for samsung customers

[amits21fe]

Service centre told me wait for 2 weeks. They are saying they want mint condition for the phone. No scratches no water detection

[Shonzzzz]

Nice posthttps://r2.community.samsung.com/t5/Galaxy-Gallery/s24-fe/td-p/19464538?src=ShareByUserCM Please like my post

[Shonzzzz]

Nice posthttps://r2.community.samsung.com/t5/Galaxy-Gallery/s24-fe/td-p/19464538?src=ShareByUserCM Please like my post

[Shonzzzz]

Nice posthttps://r2.community.samsung.com/t5/Galaxy-Gallery/s24-fe/td-p/19464538?src=ShareByUserCM Please like my post

[Anonymous]

You was careful enough to have recorded everything beforehand as many such cases are being surfaced. And, It is a solid evidence and is strong enough to prove that the line appeared during installation of the OTA software update. It'd be better to trim the video from before getting the line to the point where the line appears clearly when the screen gets ON. I think there's no need of invoice for an out of warranty device. Please update us in your post time to time what your experience has been so far and what resolution have they provided, if any.?? Hope, you get the replacement free of cost!

[saikat218]

Kothay bari tomar?