Original topic:

S21 fe network issue

(Topic created on: 11-20-2023 10:42 PM)
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JoGraph
Active Level 3
Options
Galaxy S
I'm facing slow network and high ping after last update...

Does this can be fixed by next update?

If yes

Then 

When will you give next update regard this issue

Hoping for your replay

Thank you

4 Comments
goodthings
Expert Level 5
Galaxy S
My dear reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange your's Sim in slots. Complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue, and wait for next update maybe fix it by Samsung team. Thanks.
goodthings
Expert Level 5
Galaxy S
My dear you will be get One Ui 6.0 Android OS 14 update soon in few days at any time. Thanks.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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JoGraph
Active Level 3
Galaxy S
Okay.. i did all this..
I bought new sim issue continues

I changed to another network provider its a 5g still issue continues

I reset network setting

Did factory reset

Still the same.

This problem starts after i updated last security patch i think...

So i hope next update will fix this...

I did all kind of things before reset.. no use ...

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