Original topic:

S21 fe fg UI and camera issues after OneUI6 update

(Topic created on: 12-24-2023 09:15 PM)
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govi12345
Active Level 4
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Galaxy S
I am seeing UI lag issues after the update. Sometimes, when trying to switch between the opened apps, it says can't open the app.
Camera quality has been reduced. I see potrait mode background blur is not happening properly. 
2 Comments
AJAB_MORIA
Expert Level 5
Galaxy S
Android 14 (One Ui6) is still new to phones, it will take some time to adjust. Wait for next update, it will be fix. Restart your phone daily to avoid such problems. 🙂
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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