S21 fe camera Feature hyperlapse. Camera sensor not working

[pk1109]

Dear samsung

I have updated full mobile and software and all apps are up to date, 

Its a bugs seen, when open camera and goes to hyperlaps mode, then camera sensor not working and doing hang of camera...

Doing asap resolutio .....

[6265719517]

626571951u

[piyussh07]

I've shooted 3 4 hyperlapse after april Patch on S21fe, found no such issues.
Can you tell me what's the temperature is in your place and the storage space left.
I'll try in the same conditions to check whether it is happening for me or not.

[pk1109]

42' temperature and storage is 200gb availbale

[piyussh07]

Looks like it's more because of thermals.
Mine is 18gb left space only, so not because of storage.

[cs-member11]

Dear Samsung member,

Greetings of the day from Samsung India!

We at Samsung understand the severity of the issue and apologize for the inconvenience caused to you and will surely assist you regarding the same. Would request you to kindly perform some basic steps which should resolve the issue.

1. Clear camera application data using the steps:
Settings >> Apps >> Camera >> Storage >> Clear Data

2. Check for Software Update using the steps:
Settings >> Software update >> Download and install>>Check for software
update >> If Software update available>>Download>>Downloading
updates>>Install now.
Note: Your phone will restart after the update is installed.

3. Please reset all device settings using the steps"
Apps>settings> general management>reset all settings

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support