S21 fe bot switching to optical camera issue

[manovm97]

On night time, zooming beyond 3x not switching to optical camera. Verified by hiding the optical lens.

[PrashiPatel]

Telephoto lens works only in bright and well lit conditions, don't try it in dull and dark conditions

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

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Warm Regards,
Samsung Customer Support