Original topic:

S21 fe 5g - wifi connection issue

(Topic created on: 09-03-2022 06:19 AM)
2737 Views
Santoshrawat
Beginner Level 3
Options
Galaxy S
It has been over 1 month now using s21 fe 5g.
The device wont search for 5ghz wifi connection , it only shows 2.4ghz speed
Its embarrassing to see such flaws on a 50k premium device, that too when device has 5g in it name and a selling feature

Then every time i turn off wifi from top swipe and try to turn on again. Even though the toggle sign is active , it wont connect to wifi automatically , even though its password are set.
I am tried of going into settings -- connections , clicking and then getting it to work

Very Very embarrassing with such small thing not working and making me regret ... why i went for this s21 fe 5g
4 Comments
0353
Beginner Level 2
Galaxy S
Wifi not working 5g
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Go to Settings

Select General management

Select Reset

Select Reset network settings

Select Reset settings

Select Reset to confirm

 

You'll need to register your Wi-Fi again

Go to Settings

Select Connections

Select Wi-Fi

Select the Wi-Fi network you were connected to

Re-enter the password

Select Connect

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

0 Likes
Members_T7NzaQn
Beginner Level 2
Galaxy S

Exactly same issue here for me as well.. S21FE5G 

0 Likes
Members_T7NzaQn
Beginner Level 2
Galaxy S

I had the same issue and I had the same impression about the device.. I found out that it has something to do with the dynamic IP allocation of the router.. Try reconfiguring your broadband router and changing the mode of distribution if you are using a repeater/extender. Hope the issue should get resolved with this.. Not bailing out the device or firmware, but my issue is resolved for now.. Thank you 

0 Likes