Original topic:

S21 Ultra issue after OneUI 4.0 upgrade

(Topic created on: 11-22-2021 12:15 AM)
1098 Views
Jayashanker
Active Level 4
Options
Galaxy S
After upgrade I have been noticing that shared video in WhatsApp application is giving green frames on left side or bottom of the video . Could someone please FIX this issue ASAP


Tried :

Restart of device
Removing cache of whatsapp
Uninstall and re-install of whatsapp

None of them helped me 
10 Comments
Jayashanker
Active Level 4
Galaxy S
Uninstall and re-install of whatsapp
Cache clearing
Rebooting

Have been tried with no success.

If sharing video is trimmed on few seconds or something it doesn't create that green lines and it's happened 2-3 times with no green lines.
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Arman-IND
Active Level 10
Galaxy S
Still One UI 4.0 is in beta stage right now so you will see some glitches in third party apps becoz still some companies didn't optimized their apps for android 12
Jayashanker
Active Level 4
Galaxy S
It's officially released and I've installed from software update itself.
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Arman-IND
Active Level 10
Galaxy S
i think still some apps are not proper optimized for android 12 wait for the update
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Jayashanker
Active Level 4
Galaxy S
I hope so too... But without proper testing on especially main apps strange to see such issues . It's flag ship device .. God
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SantoshBotu
Active Level 3
Galaxy S
In my s21 ultra same situation is there. When I sending a video in whatsapp it is getting green lines... Suggestions to : santoshglp@gmail.com
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Jayashanker
Active Level 4
Galaxy S
Update your device it's fixed now
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SantoshBotu
Active Level 3
Galaxy S
Thnq bayya...
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support  

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