S21 Ultra Secure Folder Issue

[Paloma]

I tried adding pictures there but it doesn't work. I can't move them in there and i can't copy them either. I have tried adding pictures from inside the app or moving/ copying them from the gallery but still it says failed to move/ copy.  Videos worked though. 

Does anyone know why?

[_DAni_]

Facing same issue. Did you found any solution?

[Paloma]

Not really

[Paloma]

Check my last comment. I hope it works for you

[Samsung_specialist]

Hi, 

You can connect with a Customer Service Agent on Whats App to help you through this: 

https://api.whatsapp.com/send/?phone=%2B971547267864&text&app_absent=0 

[Paloma]

Update: this worked for me today. Open any video or pic in your gallery, click on the 3 dots down below, then click on add to secure folder.
Selecting a photo or a video from the grid in the gallery to add to secure still shows an error, however.