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Original topic:

Issue with secure folder

(Topic created on: 4 weeks ago)
133 Views
Anaeim
Beginner Level 2
Options
Galaxy S
I am using a Samsung S24 Ultra. Prior to the latest software update, when i left the secure folder, it would auto lock so you're prompted to use your pin/fingerprint to re-enter it. Now it seems you can only auto lock based on inactive time or if you turn your screen off. This is a massive security hole and has impacted me significantly. My phone got snatched when it was unlocked and i spent many sleepless nights fearing that my banking apps in the secure folder could be used by the thieves. Fortunately nothing has happened so far, but this is a massive glitch and i implore you to immediaty patch it and bring back the auto-lock on leaving the secure folder app or switch the screen.
4 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Open the Secure Folder.
2. Tap the 3 dots (menu) in the top right corner.
3. Select Settings.
4. Tap Auto lock Secure Folder.
5. Choose "Each time I leave Secure Folder" or "When screen turns off" (if available).

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MilanDer
Beginner Level 2
Galaxy S

Option in step 5 is not available. Only time setings and When screen turns off. Extremely unsecure!

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Samsung_specialist
Community Manager
Options
Galaxy S

We're sorry to hear about your experience.

For more support, please visit a service center via this link: https://www.samsung.com/ae/support/service-center/.

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Abdul-143
Beginner Level 4
Galaxy S
I have the same issue and concerns. @samsung team.
Please provide fix.
Thanks
0 Likes