Original topic:

S21 Ultra - Display Green Line Issue

(Topic created on: 08-30-2024 11:53 PM)
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Cybusiness
Active Level 4
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Galaxy S
What should customers like me who has prebooked and purchased S21 Ultra between Jan '21 and Mar '21 do when we have Screen Green Line Issue. We will be denied Free Replacement as per Samsung 3 years policy and have to pay full for Samsung's Quality issue ?
3 Comments
Cybusiness
Active Level 4
Galaxy S
Samsung Service Center quoted approx 25k for display replacement in Jan '24 when it was under 3 years. Now they are saying it is more than 3 years and cannot cover free screen replacement
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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erode
Beginner Level 2
Galaxy S
Today I got green line issues after update .how can I solve this problem samsung galaxy s21 ultra 30.8.241725042042306.jpg
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