Original topic:

S21 Ultra Camera Auto Focus issue

(Topic created on: 04-06-2021 01:44 PM)
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Brocksran
Active Level 4
Options
Galaxy S
What have you done I spent more than 1 Lakh on S21 Ultra and within 2 months it has issues. 1) Power button stopped working. It took 5 days to fix that issue. 2) Camera has stopped focusing. WHAT HAVE YOU DONE? DUDE DO YOU KNOW HOW DIFFICULT IT IS TO TAKE BACKUP, Submit the device to the Service centre and wait like idiots to get the issue resolved. And once that is done, restore the device and then again something new comes? Do you even know when you are not able to use the device the most expensive device? WHAT THE HELL??

https://twitter.com/i/status/1379066133873975299

Check the video I posted for the issue.

Guys retweet if you are having similar issues. 




 
10 Comments
Brocksran
Active Level 4
Galaxy S

 Update:
I have submitted the device to the Service centre. 

I created a lot of buzz there about the issue. 
They connected me with the R&D department and they are looking for the issues in more details. 
They confirmed that the Camera will heat up because of the 100x Zoom property. 
But the Blur issue is new and they said no one reported this issue. 
I told them that on the Samsung forum lot of users are reporting this.
GUYS NO ONE SEES THIS FORUM FROM SAMSUNG. 

Samsung_Support1
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Brocksran
Active Level 4
Galaxy S

Already did that Samsung Bot
You are useless

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pampert
Beginner Level 3
Galaxy S
I'm having the same **bleep** focus issue. I feel it is after the last software issue. Did not feel this earlier. But it's been very annoying. This focusing does not work at all for Snapchat or instagram camera 100% of the time. The 15k Chinese phones do much better than this. I spent 115k on this **bleep**??
Galaxy S
I am aiso facing the same issue.. did u guys find any solution?
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Brocksran
Active Level 4
Galaxy S
Only solution, Service center replaced camera lens.
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J0shua
Beginner Level 2
Galaxy S
Is the issue still resolved post changing lens?
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Brocksran
Active Level 4
Galaxy S
After changing lens, issue is resolved
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J0shua
Beginner Level 2
Galaxy S
So they changed the whole camera module or just the primary lens?
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