S21 ULTRA WENT BLACK SCREEN SUDDENLY

[sagarb01]

Yesterday I was makeing payment suddenly my s21 ultra went black wow Samsung great job I mean how can it be. now it's sits in service center before that I tried everything that mentioned in internet no use hard reset, using charger etc.phone is working but no display only black screen such a disappointment.now it's in warranty fine what if happens after warranty ends I'm disappointed because this black screen of dead is common between Samsung recent flagship still they din't fixed in s21 series.thumbs down Samsung.

😞😞 paid a lac for this shit I can't resist when he was dissembling. Even if its ready still its not perfect factory fit the way it is to be it's just 23 days.so beware for s21 ultra users

[prakharsingh]

Happened to me too on my S21+. They replaced the screen and battery and its working fine now but I am hugely disappointed by a flagship phone failing so quickly. Have used budget devices without such issues in the past.

[vshanker]

Have they extended the warranty of the phone ..what is the guarantee that product will not fail after 2 to 3 years

[prakharsingh]

They didn't. I was given the reasoning that the warranty policy only covered repairs. They aren't like Apple who would replace the phone even 10 months down the line. I'm planning to use this one till my warranty is in place. Highly disappointed by the quality control by Samsung in flagship devices.

[aliennn]

It happened with me today on my 2months old s21+. They should have replaced the phone.

[vshanker]

I have the same problem..my Samsung S21 ultra 5G went blank yesterday morning when I was watching a video ..tried all the tricks which youtube recommended and still no display... With lockdown in place ,unable to take it to service center... would want a replacement as I had bought this phone in February 2021 as I am not sure the product will work after repairs for a long time..

[prakharsingh]

This issue needs to be escalated at a high level. Seems to be a common theme across the lines.

[taosx]

I got the exact same issue. Bought the S21 Ultra three months ago in Romania from Samsung directly and while I was watching a youtube video the screen shut suddenly, I've checked the battery moments before and it was over 52%.

Tried multiple restart, hoping that I will manage to avoid staying for who knows how long without a phone while in service under warranty (btw no scratches or anything). In the end after doing multiple force restarts and finally managing to get to bootload I wiped the cache and the device was working. But I don't find this as a satisfactory solution, this device just proved to me that it's not reliable. As multiple people pointed in this thread, what if this happens again, why did I buy a flagship?

I'm gonna go to the store and ask for a refund or another device. The phone is in perfect condition (full case, never dropped, never in water) but I wont accept a repaired device which might or might not lose it's IP rating. I paid for a fully functioning flagship phone, brand new, not a phone that will break on it's own after 3 months and I have to send it in service in order to get a device in worst condition that when I bought it.

[doodlemeister]

I'm just new to the community and I sad that I'm not the only one with this issue. I pre-ordered this phone via my courier and it arrived last February. Been using it with utmost care, never got dropped, wet and etc.. Its display died last June 10. Pretty much the same thing everyone here encountered, black display even when doing a hard reset, phone still vibrates and rings during notifications and alarms but the display remains black. What adds to the frustration is I'm still paying for this phone under installment with my courier and at that time I was under home quarantine due to being exposed to a COVID positive co-worker.

My relative then took it to my courier in my place to get it checked and they gave her a letter signifying that the device is still under warranty and instructed her to go to the local Samsung service center. That's when it got worse. She had to face one of those ignorant front desk staff who upfront tells you about the payments you'll have to make for repairs as if she's already telling my relative that the warranty is void and we'll have to shoulder the repairs. She asks her what could void the warranty and the front desk personnel told her that the phone might have gotten splashed. Then my relative reasoned that the device is supposed to have an IP68 rating which makes a small splash a non-issue. Then the staff replied saying that the IP rating is "not true."

She was then instructed to leave the unit there as the technician was still not available and gave her the documents signifying it was received by their office and their contact number. She then relayed this to me and I decided to give them a call regarding what happened earlier. I specifically requested to speak with the technician but the same lady was the one who talked to me. We then had an argument regarding the IP68 rating which basically went on me questioning her on how aware she was regarding their product and her claims that the IP rating isn't true and that she made us feel that the warranty was a lost cause and we'll have to pay for the repairs and ended the call with her saying that the technician still wasn't present. A couple of minutes later I receive a call from them and this time it's the technician who talks to me. He apologizes for how his co-worker acted and said that he already checked my device and that it was still under warranty. He then told me that it will take 2-3 weeks as they still need to order replacement parts and assured that the IP68 retaining will also be retained after the repair. Hopefully that's the last of that and I get my phone back repaired in peace. Otherwise I'd be going over to my courier to help solve the issue or have the device replaced entirely.

This is my third Samsung phone and it's the first time I encountered such an issue. My previous device, an S9+ is still going strong, while this one dies in just 5 months. Samsung really needs to do better quality control since it's pretty frustrating to end up with an expensive brick especially one that you haven't payed in full yet.

Sorry for the long post. I'm just frustrated with this experience and it has made me contemplate if I should still choose Samsung when I upgrade in the future, or go for other brands instead.

[prakharsingh]

Sorry to hear about your story but the S21 series is riddled with issues. My S21+ display went dead twice in 6 months and I finally got frustrated and sold it off. Not buying a Samsung flagship again.

[Samsung_z99G7Nl]

This happened to me and I have tried all the methods. I was about to send it to Samsung service center but an idea came to my mind. I put my phone in sunlight for a couple of minutes and the display starts working. It literally works for me so must try it.