S21 FE

[Ankit_Naik]

Anybody facing this popup issue?

Everytime I open any media player app in my S21 FE i get this popup. The media files do play properly but unaware why is pop-up ahows everytime. This happens for all media apps including Gallery app too. 

[Chandanshrivastav]

Till time no face same issue.

[BiRdMaN]

It is a BUG send an error report along with log files to customer support through this members app and Samsung will add/fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊

[armlinker4639]

Have you tried doing restart? Clearing app data and reopening the app?

[Ankit_Naik]

Yes, done it several times. But the issue exists...

[armlinker4639]

Well i think then it's a bug. First report it through the app.

Open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query.

Remember to include screenshots of various app dialogs, so that it will help then better understand the issue.


Also try doing this:
Deny and then allow media access to all the apps which are showing that Dialog box.

I hope this helps you. I'll appreciate if you could accept my comment as solution by clicking on the dots on the top right of my comment 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support