Original topic:

S21 FE touch screen issue post upgrade 6.1

(Topic created on: 05-23-2024 12:09 AM)
1570 Views
Aadi_sparta
Active Level 1
Options
Galaxy S
Since the day i have upgrade my galaxy s 21 fe my phone is not behaving normally and started havijg an issue with touch.It takes time to touch and need to struggle to for each time while touch.

It was all normal earlier but now there is an issue post upgrade.put all efforts to make it correct through restart or rest but its not work3d.
Pl let me know if anyone having an solution or downgrade the upgrade.not expecting from samsung.

7 Comments
sammieee
Active Level 6
Galaxy S
I don't have such kind of issue after 6.1.
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Aditya_Raj108
Expert Level 5
Galaxy S
Well, I haven't faced this issue yet, maybe you should try Enabling Touch Sensitivity 1716405599217.jpg
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goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Press the power and volume down keys simultaneously for a few seconds.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Members_2Bo7XDf
Beginner Level 2
Galaxy S

Having touch issue in bottom and top after updating

Har21-
Beginner Level 2
Galaxy S
Form last so many days my samsung s21 fe touch screen not working properly. Facing the touch issue and not accepting the command as earlier.
Please resolve this problem
SachinaT200
Beginner Level 2
Galaxy S

My S21 fe exynos touch screen not working properly at all after july security update version software. What to do ??

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