Original topic:

S21 FE service center response

(Topic created on: 3 weeks ago)
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jt69
Active Level 1
Options
Galaxy S
My S21 FE has the problem of having low and unstable network reception be it 4G or 5G. Also 5G was found to be working only on SIM slot 2 and not on SIM slot 1. 

Also the phone heats within 10mins of normal usage (insta surfing). 
I gave my phone to the service center. They did some checking and admitted something is wrong.

After 1 week I got my phone back. They told me my phone was perfectly ok and they couldn't find any problem and they only had to reinstall the software.

Yes, this fixed the 5G problem in SIM slot 1 but overheating still persists. Now recently, my SIM slot 1 has again stopped supporting 5G whereas it's working on the other slot. 
Now my warranty period is over and I don't want to spend anymore money on a problem which the device/software has all these time

1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to kindly visit the service center again for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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