Original topic:

S21 FE green line issue

(Topic created on: 06-02-2024 09:56 AM)
905 Views
vijay_vimal
Beginner Level 2
Options
Galaxy S
I have been using samsung mobile for past 8 years and I have some phone more than 4 years like a50, but this is a first mobile that iam getting a green line after getting an software upgrade, I don't know it is bug from a software or intentionally to get a new mobile but this is not a good move. Even One plus is came back strong after this green line issue, they are providing free replace for for all the phones, Even for older phone they are providing 70 % of coupon of the phone value.
I think for S21fe samsung didn't give me free replacement, I thought to buy an S25 ultra for next year after the release, but won't buy a samsung anymore.

#s21fegreenlineissue
#s21fefreescreenreplace
#nomoresamsung
11 Comments
Umangmathur
Expert Level 5
Galaxy S
Yes they need to fix it
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
shining_girl
Active Level 5
Galaxy S
Variant ?
0 Likes
devanshudo
Active Level 6
Galaxy S
Register a complaint on National consumer helpline NCH app from playstore.
pavan3579
Beginner Level 2
Galaxy S
I am also facing green line issue
0 Likes
vn177
Active Level 2
Galaxy S
SD or exynos?
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, Kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
pcrmcr
Active Level 1
Galaxy S
No use of these settings
Samsung making foolish to users we r the stupids buying Samsung mobile and product's #bycotsamsung
0 Likes