Original topic:

S21 FE back cover comming off

(Topic created on: 05-01-2024 11:49 PM)
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Asadeep
Active Level 1
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Galaxy S
Hi Mates Does anyone with galaxy S21, exynos series, face issue of their back cover coming off due to heat?
8 Comments
Sayan_SS_
Expert Level 5
Galaxy S
Yes It's Due To Weak Glue.
If Your Device Is In Warranty Then Go To Service Center Otherwise Go To A Local Mobile Store and Tell To Paste It With Gel Glue.It Will Cost About 100 Rs
Asadeep
Active Level 1
Galaxy S
It sounds frustrating to experience overheating and the back cover coming off your Samsung S21FE, especially when it's advertised as IP67 rated. It's disappointing when a product doesn't live up to expectations, especially from a reputable company like Samsung. Hopefully, they'll address the issue swiftly to uphold their reputation for quality and reliability.
Galaxy S
Yes it costs you around 350 /-
If it is under warranty you will get it for free .
With new glue you will get 3months warranty .
**IP68 Rating is applicable only for one year ..Usually all Fe users will get this glue issue
Asadeep
Active Level 1
Galaxy S
Spending money is not an issue I hate going to service centers.My Samsung S21 have led me to doubt the brand altogether. It's disheartening to see the flagship S series fall short of its premium promise. If it is the case Samsung should stop all its FE tricks.Why fool the customers.
Galaxy S
Also feel the same buddy
goodthings
Expert Level 5
Galaxy S
Due to heat this happened. So please go to service center for repaste it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Satya0307
Active Level 3
Galaxy S
Replying like this will never solve problem, company should take action and accept fault with providing practical solution when large number of customers experiencing same issue.
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