As per your query, we request you share the log file with a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue. We also suggest you contact the particular application helpline to make sure there is no issue from their end.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
