Original topic:

S21 FE Slow-motion frame drops

(Topic created on: 04-21-2023 08:23 PM)
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protecc
Active Level 1
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Galaxy S
Hi my samsung S21 fe has a lot of frame drops in slow-motion video on bright light and dark light. This makes the slow-motion videos completely useless. Samsung should address the issue and if it's a software issue make sure to fix it in the next update. 

Who else is facing the issue ? 
29 Comments
Galaxy S
Same issue I also facing
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cs-member11
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

SudipDutta
Beginner Level 4
Galaxy S
The same is happening to me and none of the given solution is working. Please fix this in next update asap.
Abhishekhs
Beginner Level 2
Galaxy S
This doesn't help at all... It is such a disappointment that after your updates the phone will go crazy like this. Never buying a samsung again
SudipDutta
Beginner Level 4
Galaxy S
Please fix this Samsung
0 Likes
pandeyji1234
Active Level 2
Galaxy S
I brought my s21 fe on 15 july my device have slow motion video frame drop
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pandeyji1234
Active Level 2
Galaxy S
I just want to change my device I brought it in 15 july
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Panky1991
Active Level 5
Galaxy S
Hey i have found a solution for this as i have formated my phone and its fine for few days how er again after updating the samsung app, its strt again so this time i have manually uninstall few update in my phone. Pls try to uninstall all the update related to gallary editor tool as well as shadow, reflection and object eraser as well and then try the slow mo.

Pls check and if works then update your comment so that other folks also try this method.
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sand96
Beginner Level 2
Galaxy S
From where we can uninstall gallery related updates?
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