Original topic:

S21 FE Mobile Data issue

(Topic created on: 01-25-2025 01:17 PM)
190 Views
AkashNair
Active Level 1
Options
Galaxy S
Hi,
Anyone facing mobile data issues in S21 FE after the latest update? I have no issues in my S23Ultra but the S21FE is not connecting to internet via mobile data. Airtel 5G, 4G.. nothing. Tried the same sim in my S23U and it is working fine. Tried my personal sim in the S21FE and still internet issues. I have tried resetting the Network settings too. Any help would be appreciated.

PS:- Issue resolved by swapping the sim card from the nearest airtel store.
10 Comments
Swamya04
Active Level 1
Galaxy S
Seems like mother board failure to me.
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AkashNair
Active Level 1
Galaxy S
The phone is hardly 2 months old. No heavy or rough usage or anything. Motherboard failure in such short time with light usage? Don't know. Maybe I should get it checked by a Samsung Service Centre nearby.
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goodthings
Expert Level 5
Galaxy S
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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AkashNair
Active Level 1
Galaxy S
Cool. I'll try this and let you know. Thanks for the support.
goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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AkashNair
Active Level 1
Galaxy S
Hi,
Thanks. But it was just a sim card issue. I got it swapped at the airtel store and it works fine now. Appreciate the support.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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