While registering for the jio 5g welcome offer it's showing as the the device doesn't have 5g yet . And While checking in the network settings it's showing as 5g/4g etc. So do we get any seperate update for 5g. Any S21fe users share your experience over this.
Yes I think you are right. I have checked putting my room mates jio sim in my phone which is already 5g enabled and 5g is working fine in my phone also but when I put my jio Sim again in my phone it's showing 4g. I think there is no issue with samsung. We all need to wait till jio sent us the welcome offer.
Jio will send invite only if it recognise the S21 Fe is 5G capable, so unless JIO recognise it , it won't sent the offer. I don't know whose problem is but either Samsung or Jio should fix it
The idea is put your SIM in another 5G phone , get welcome offer , enable 5G server . Put it. Back to your S21 FE , it should work . It's just that JIO thinks you dont have 5G phone thus your sim is not open for 5G. ( Welcome offer is the indication that your sim is opened for 5G acess )
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
