S21 FE Green Line issue after September update.

[apsaratt]

Just did the update on my Samsung Galaxy S21 FE and got the annoying green line. 

Took it to the service center and they said the screen replacement scheme is over on 30th September 2024. 

Don't know if this is coincidence or planned obsolescence. It's not even two years since I brought this phone. 

Similar to this my Galaxy M51 also has 3 lines after a recent update, but I didn't took it seriously since its my second device. 

Now with this happening to my primary device, I'm loosing my impression about this brand. 

Dear Samsung team, if you are reading this, please extend the screen replacement policy until you rectify this issue permanently. 

Green Line issue on Samsung Galaxy S21 FE

[Swap0_0]

Same happened with me, i reached them after 30th and they are not providing screen replacement but im still trying to convince them and if needed i m gonna consult a lawyer.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.

Our highly qualified service engineers here at our service center. They are equipped with advanced technologies and are dedicated to delivering the best possible solutions for customers issue. However, you have already visited the service centre and they have guided you through the information after the physical inspection of your device, We have noted down the feedback. We are continuously working for making our products better and more efficient.

Warm Regards,
Samsung Customer Support

[apsaratt]

Service center team is saying we have to do replacement on our own cost, even though it's not our fault. If this is how they treat long term customers, I understand why people are going with other brands.

[ajay_muz_S21FE_Bihar]

After September update mere phone me Green line aa Gaya tha aur kal subah screen totally Black ho Gaya jiske Baad service centre lekar Gaya but waha ye kahkar lauta diya gaya ki free replacement ka offer 30 September tak hi tha.But aaj 10 baje subah fir se phone Puri tarke se Sahi Ho gaya 2 -3 hour use karne ke Baad fir se phone fir Green Ho gaya.plz help @indiasamsung..

 

[S21FEexfan]

https://r2.community.samsung.com/t5/Galaxy-S/Green-line-due-to-Vivid-display-mode/td-p/17075179?src=...

[iM20]

I downloaded and installed the September 2024 security update on September 28, 2024. A few days after installing the update, I started noticing a faint yellowish-green line on a portion of the display. This line would appear when I was using certain apps, but not always. I was initially concerned, as I was aware of the well-known green line issue that has affected some S21 FE smartphones. However, I noticed that the line would disappear when I locked the phone. Unfortunately, the issue persisted, and yesterday, October 9, 2024, while I was using the phone, the faint line suddenly expanded to cover the entire screen. It is now a bright, permanent green line.

[Mandi99]

Same problem here : https://r2.community.samsung.com/t5/Galaxy-S/Green-line-issue-in-Galaxy-S21-FE/td-p/17278908?src=Sha...

[shan1139]

same issue after sep 2024 update.but i got free screen replacement.now oct 2024 update received in my device. should i update my s21fe?

what if green lines comes again??

[JituV]

I am also getting same