After the update suddenly I'm seeing a green line on my phone screen. I had been to Samsung service centre and they are saying that they will charge 16,000 and it's a hardware issue. I haven't dropped my phone but looking at the old dents they made out it has fallen. How is this justifiable. Why should I bare the cost, and my phone is out of warranty too. Can Samsung help me here please 🙏.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for physical damaged( Dented) products.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Samsung service center and samsung customer support don't provide free replacement send email to Samsung care + i got free replacement for my s22 mobile display
Service centre guy told me not to update it and if I want to update i should get it done by the service centre itself. Samsung's update is causing the issue and they don't have guts to accept it
Switch to another brand like one plus which gives you lifetime display green line warranty. Recently I also got green line in S22 plus. Company would not provide any support.
