S21 FE Exynos - White line

[Jagan101]

As far as I saw the community posts, it seems that the white line issue occurred after the March 2024 update and this issue as impacted me as well as of today, I just put my phone on charge and after sometime when I checked there was a white line running through the middle of the screen.

Restarted my phone twice and line didn't go as usual. So this is a well planned way by Samsung to break our phones to force us to buy new ones or replace screens?

Even if we replaced it how long would that be okay or working fine and who would gurantee this issue won't occur.

It is the responsibility of Samsung to replace the screen from their side, due to this software flaw which makes the phone charge for a prolonged time and it inturn makes the phone to heat which causes this issue.

Please raise voice in Twitter and every platform and make Samsung to do the same as One Plus did. 

We thought this was a good phone and even suggested to our friends , yet this type of forced hardware failure is kinda ruining the brand name, didn't expect this from Samsung.

4/24/2024-Update: Since I had to use my phone for my work purposes I couldn't take my phone to service center yet to get the job sheet and even technical support person said it was okay as I already informed them about the issue, but the phone still gets heated for no reason and all of a sudden another line started to appear yesterday (4/23/2024) and when I checked my phone in the morning (4/24/2024) a new line popped up so totally 3 lines as of now. By this we get to know if we keep using our phone after one line and due to this flawed March 2024 security patch update this issue will not stop until either a free screen is replaced by Samsung along with a software patch which fixed this heating issue.

[BigSamFan]

Actually Samsung Should Provide Free Screen Replacements

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Members_9k6MsGo]

I too have the line and sent error report.

[iwontbuysamsungagain]

Any updates?

[goodthings]

Your's most welcome to here.

[techshark]

I would recommend filing a complaint with NCH app regarding this as it's a widespread issue and samsung is replacing all other premium models except S21 FE

[SMuser21]

Yeah .. if this happens to me , I am surely going to raise a complaint.

[cs_member9]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[sujithms]

My s21 fe also got a sudden white line after doing the update. I thought samsung was reliable but looks like it's not