My Galaxy S21 FE's back panel started coming off on its own, and I'm shocked at how Samsung is handling this.
Yes, it happened just a few days after the warranty expired (15 days to be exact), but this isn't about warranty - it's about build quality. This is a clear structural defect. A properly built phone shouldn't have its back panel fall off due to weakened glue, regardless of warranty status. That's not wear and tear - it's a failure in design or assembly.
The service center blamed a small cosmetic scratch and refused help. How can a tiny scratch from daily use be a reason to deny service for a problem that's completely unrelated? And even worse, they said air/ dust might have entered and weakened the glue - isn't that proof of poor sealing?
Why should I, as a paying customer, be asked to pay more for something that's clearly not my fault? I already paid for the phone - why am I now expected to pay for Samsung's internal build issue?
If this is the experience with a flagship S series phone within a year, what exactly are we paying premium for?
I expected Samsung to stand by its quality and customers. So far, all I've received is denial and excuses. I hope this post reaches someone who actually listens and cares.
